The Perfect Ten: ARJ Celebrates Client Retention
Usually considered as the magic number, number 10 is the base of the decimal numeral system and the beginning of, potentially, one of the most famous addresses in the world. At Alan R Jones, we are also celebrating the number 10, 10 for 10 in fact… This month we have chosen 10 of our long-standing clients who have partnered with us for 10 or more years of logistical service.
As a family run business, loyalty and integrity runs through everything we do, and it has been one of many reasons why our customers continue to work with us. We are passionate about providing the best possible service for our clients, through the values of Tradition Driving Innovation.
Celebrating its 30th year in business this year, Mandarin Stone has been a long standing partner of Alan R Jones for 20 years. As one of the largest suppliers of natural stone, marble, limestone tiles, flooring and stone bath-ware in the UK, Mandarin Stone has always used us as its logistical partner to deliver fragile products from the factory to the end-user.
Mark Lane, Transport and Logistics Manager at Mandarin Stone, commented: “We have worked with Alan R Jones for many years and we have always found them to be incredibly reliable and they genuinely care about our freight. We receive a very personable service from the team, and we have a direct contact at ARJ who deals with our bookings and distributions, giving us a high level of continuity.”
It has always been a mutual partnership with Mandarin Stone. They work closely with us to ensure the product is suitable for distribution to the end user in the best possible way, such as amending pallet weight for ease of logistics. Naming us their ‘Palletline Partner’, we enjoy a personal relationship with Mandarin Stone that will see us distribute approximately 11,000 pallets by the end of 2019.
Ray Clegg, Managing Director at Alan R Jones, concluded: “It is incredibly important to us at ARJ to hold onto our family values and nurture relationships with our clients that promote longevity and loyalty. Celebrating our long-standing client retention rates, it has been great to recognise 10 customers that we have been working with for 10 years, with Mandarin Stone being one of those. Our commitment to our heritage has been one of the reasons why our customers value working with us and we are determined to continue to meet and exceed customer expectations.”
Commemorating at least 10 years of service with us, we would also like to thank the following customers: Enersys, Natural Animal Feeds, Brickfab, Cyril Luff, Airspace, P&O Ferrymasters, Advanced Moulds, Studwelders, EQC.Back to News/Blog