What does it take to win a Palletline ‘Top Liner’ award?

We’re proud to say that Alan R Jones is a regular recipient of the Top Liner key performance indicator (KPI) award from the Palletline group.

This means we’ve been hitting and exceeding our targets month on month, and that can only lead to better service for our valued clients. Allow us to explain…

In order to qualify for a Top Liner award we have to achieve five months of consistent performance covering numerous topics, including:

  1. Delivery service
  2. Administration ensuring our customers’ requests are actioned and sent to the relevant delivery members across the UK
  3. Accurate recording of customer requests
  4. Providing customer paperwork (e.g. proof of delivery) within agreed timeframes
  5. Accurate on-time trunking of our customers’ freight through our various hubs, strategically located around the UK
  6. Accurate scanning of our customers’ goods to ensure full track-and-trace for all pallets entering the network

This gives our customers confidence that they can rely on Alan R Jones and understand that our longstanding relationship with Palletline means their products are in safe hands. The whole team here at Alan R Jones buys into the process and we’re determined to keep living up to our clients’ expectations.

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