Winner winner! Palletline recognises Alan R Jones for unbeatable service

The winners of this year’s Palletline awards are in, with first place going to Alan R Jones & Sons in the coveted Service category.

The award is granted to the Palletline haulier that shows the greatest provable level of service, scored against a week-by-week KPI, in accordance with the following Service Principal: “to each other, driving the highest level of customer satisfaction, protecting the reputation of its customers and maintaining the brand value of Palletline.”

Among the 73 Palletline members, Alan R Jones scored the highest, with an incredible 98.5% ‘day one success’ score and consistent 99%+ rating for its admin team.

“Our investment, hard work and dedication has paid dividends with this award,” comments Ray Clegg, Operations Director at Alan R Jones & Sons. “With so many quality competitors in the Palletline organisation across the UK, it really shows our dedication to customer service above and beyond all else.

“That said, winning awards is just a very pleasant side effect of our main push – it is simply about ensuring our customers are as well looked-after and as satisfied as is humanly possible and delivering on our promises. We’re seriously proud of the efforts our great team has made to turn this into a reality.”

In addition to its win in the Service category, Alan R Jones was also nominated and shortlisted for the following awards:


To its customers and the Palletline network, taking ownership for collaborative decisions, supporting its customers and the Palletline network to continuously improve commercial and operational initiatives, for the benefit of everyone.


To the sustainability of its working relationship with customers and the Palletline network, through the delivery of best practice in all circumstances.


Through transparent communication and simply doing the right thing – especially when ‘no-one is looking ‘and to remain trustworthy by delivering on promises.

Ray concluded by stating that to be nominated in so many categories is a wonderful achievement and we would like to thank everyone involved in helping us to achieve the highest standards in everything we do and we are fully committed to ensuring we maintain the high standards we have set ourselves and promised to our customers and our Network.

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