Service with a smile.
At Alan R Jones, we pride ourselves on our customer service and are committed to ensuring that all our members of staff share the same passion for our family-run heritage.
Although the journey over the last few months has been difficult, we haven’t allowed that to dampen our spirits and we have been working with the same level of enthusiasm and passion for customer service as we always have.
But, don’t just take our word for it…
Receiving positive client feedback is a fantastic way to boost morale and a reminder that our service doesn’t go unrecognised. One of our drivers, Adrian Hodgson has recently received a great formal ‘thank you’ from Victoria in Caerphilly for his customer service and his patience in a recent delivery of sheet metal.
“Adrian Hodgson has just delivered a pallet to us and I wanted to send a formal thank you to him for such a brilliant service.
The pallet was of sheet metal and was an obscure size, too low for his lifts and too heavy for us to carry manually. It was also awkwardly packaged with metal straps. It took some time but he was extremely helpful.
As it was not possible to offload the pallet as a whole from the lorry, he helped open and check the package and offload the metal with us one sheet at a time. Before even doing this, he had to wait for our binmen to finish collecting along the street to fit the lorry as well!
This was a difficult and unnecessarily awkward delivery for him due to the way the company we bought from had dispatched the pallet. So, I apologise to him for how long this drop off took but would like to provide recognition to thank him for his patience, helpfulness and understanding, without any complaint whatsoever on his part!
A very lovely delivery driver who is doing your company proud.”
Whatever the logistical challenge, we are more than happy to help and will always offer our customers the same level of customer service and professionalism they deserve.
If you need support, get in touch with us today firstname.lastname@example.org.
Every Cloud has a Silver Lining
The last few months have been a challenge for the entire nation, but as the common saying goes, ‘when it rains, look for rainbows’ and that is exactly what the UK has done throughout the Coronavirus pandemic.
As an industry that has been deemed as essential, the logistics sector has been doing what it can to keep the supply chain moving. Despite the difficulties, it is important to look for the positives and for us, there has been one that has brightened the journey for us – the fuel price decrease.
Searching for the silver lining, this decrease has meant that, for the first time in a long time, we have been able to pass on our savings at the fuel pumps to our valued clients.
Our fuel surcharge (the fee that covers fluctuations in fuel prices) is now at 0%, meaning that we have been able to support our clients during this uncertain time to make savings, whilst keeping the wheels in motion to ensure they can operate as safely as possible.
Whilst we are delighted that the surcharge and fuel costs have decreased, it is now more important than ever that we pledge our support to the Fair Fuel UK campaign. The Fair Fuel UK campaign is a non-profit organisation that works to ensure that pump prices reflect oil prices, allowing businesses like ours to pass on the benefits to our customers.
If you have any queries or need any additional support during this time, please get in touch with us and we’ll do our best to help in any way we can.
We’d like to thank all our customers and staff for their support and we hope that you’re keeping safe and well.
To find out more about the Fair Fuel UK campaign, please visit: www.fairfueluk.com/.
Let’s Upgrade IT: Investing in Company Technology
Here at Alan R Jones, we sometimes have our head in the clouds – but only when it comes to IT! By this, we’re referring to our latest adoption of cloud-based storage as part of our company-wide investment in our IT infrastructure. With technology always moving at fibre-optic speeds, we decided to future-proof our offices to ensure our services are even more secure and efficient for our customers.
Being around for nearly 50 years, Alan R Jones has always been responsive to evolving market developments. One of these requisites has been to stay ahead of the technological revolution to guarantee the most modern customer experience. After numerous expansions throughout 2019, our eyes have now turned to addressing the use of IT in our company, and here’s what we’ve improved:
Everything’s in one place! Customers at Alan R Jones are now able to use our online booking system, making us available wherever, whenever. Not only has this made our website more convenient, but it has improved the security of sensitive customer information by following the strictest GDPR protocol. We understand how important security is, not just on a business level, but on a personal one too.
Fibre optic connection
Working with Newport-based IT specialist, A2Z Computing, Alan R Jones has upgraded our systems and routers to the latest fibre optic technology. No longer do we surf the internet, but glide through it at the fastest speeds. We love collaborating with local businesses, and A2Z Computing has provided us with the resources to promote greater efficiency within our firm, as well as allowing us to respond to client requests that bit faster.
“In 2020, it is essential that businesses are using the most up-to-date technology,” says Ray Clegg, Managing Director. “Not only does this investment permit greater efficiency within our internal operations, but also allows for greater convenience and security for our customers too.”
IT isn’t the only thing we’ve invested in recently, check out our blog here to see where we’ve expanded elsewhere!
Driving standards forward from the start – with Palletline
As one of the first companies to join the Palletline network and still working closely with our partners every day, we have enjoyed a longstanding relationship with the distribution company for over two decades.
With a rather unique business model, the Palletline concept is simple – carefully selected member companies are all shareholders in the Palletline network. Combining expertise of logistics and distribution, the fast, reliable and efficient service is coupled with a spirit of innovation and a dedication to quality control.
With this special concept at the heart of the partnership, each company has a personal commitment to ensure that Palletline’s quality standards, services and values resonate throughout everything they do. With our business values falling into line directly with Palletline, we are proud to be award-winning members of the network, regularly receiving a consistent achievement of 98.5% in our service offering.
That being said, our very own Managing Director, Ray Clegg has been appointed as this year’s Chairman of the Palletline Members Management Committee, ensuring each member company is performing to the expected standards and supporting to make decisions around investment and infrastructure.
Ray explained: “Having originally been a member elected representative for three years, I was honoured to take over Chairmanship of the committee for 2020. The main role is to ensure that Palletline has full member engagement and to share operational best practice across the network. By having a shareholder owned network, we are able to draw on all relevant experience whereby everyone is engaged and committed to driving standards across all key performance indicators, plus all members have access to the main board to share their views.”
At Alan R Jones, we are committed to staying true to our heritage of being a family run company in which integrity and loyalty to our customers always come first. The Members Management Committee and the entire Palletline network share the same values and standards that we have been renowned to fulfil over the last four decades, and we are proud to stand with Palletline to drive forward industry standards and services.
Guidance for Essential Work of the Logistics Sector
The UK is currently facing nationwide restrictions on working, visiting family and friends and going outside as we battle against the COVID-19 outbreak. The guidelines that have been put in place are to keep us safe, save more lives and to protect our NHS.
That being said, there are some jobs and sectors that cannot be done from home and are valiant in the fight against Coronavirus. One of these is the logistics sector.
The logistics sector has been deemed essential by the Department for Transport and that it should continue to work to the greatest extent possible throughout the COVID19 crisis. It is paramount for the country that the supply chains keep moving and government policy indicates that this is all supply chains, not just those for medicinal supplies and food.
The letter received from Ben Rimmington, Co-Director of Road Safety, Standards and Services, is clear. The logistics sector needs to keep its wheels turning for as long as it is safe to do so.
At Alan R Jones, we are following all government advice and are committed to the safety of our workforce, whilst ensuring that we do what we can to keep the country moving. We have put the relevant measures in place to protect the health of our workers and to ensure that we can continue to serve the industry in these unprecedented times.
Thank you for your continued support in these trying times. We are monitoring the situation closely every day and are stringently following the advice of the government to ensure the supply chains keep moving as we all work together to beat this virus.
If you have any queries or questions, please get in touch with us and we will be more than happy to help.
The ARJ Team.
*Download a copy of the letter from Ben Rimmington, Co-Director of Road Safety, Standards and Services at the below link:
Statement: Coronavirus and us
*MOST RECENT UPDATES FOUND BELOW
In a time of much unprecedented confusion due to the current state of affairs with Covid-19, at Alan R Jones we wanted to take this opportunity to inform our customers and staff of the measures we have put in place to support business continuity and protect everyone’s health and wellbeing.
First and foremost, we are and will continue to, follow the advice of the UK government on the coronavirus outbreak. We are closely monitoring the situation to ensure we can continue to support our clients as best as we can in these challenging times.
At Alan R Jones, we have implemented the following in an effort to support our work force and customers, and until we have formal advice from the government we will continue to operate as ‘business as usual’.
- We have issued all our staff with personal hand sanitisers.
- We are issuing weekly updates to the whole team on what is being reported as best practice by the government.
- We have set up separate workstations within the Traffic Office to ensure at least 2 metres of segregation between team members. We have also split the office team into two, with one half upstairs and one half downstairs. These measures will hopefully maintain business continuity should anyone come down with illness.
- The drivers all carry a PDA to obtain signatures so, we have instructed them not to hand over the PDA to anybody for signature, the driver will confirm the recipient’s name and type it in themselves.
- During the weekly briefing update, we instruct and remind the whole team to wash hands thoroughly, clean work areas and avoid contact where it is possible and practical. We also if needed, re-issue hand sanitiser.
- We have cancelled all non-essential meetings and during this period will not be out and about visiting customers so if you want to speak with somebody please give us a call.
- We have restricted access to deliveries coming into the depot. All deliveries are being monitored and the delivery drivers are being told to sanitise their hands before they enter the site
As a business, we are totally committed to the health and wellbeing of our team and the wider community. However, if you have any immediate concerns please contact Managing Director, Ray Clegg, who will be ready to respond to any queries you have.
We would like to take this opportunity to say thank you for your continued support. In times like this, we all need to support each other and stick together. This crisis will eventually pass and we will support our team and work very hard to maintain the standards that you have come to expect from us over the last forty years.
We will keep calm and carry on until we are advised otherwise by the government.*
Notice to all Customers: Coronavirus Update
Firstly we send our best wishes to you all and hope that you are all managing to stay healthy in what are very scary times for many people.
With immediate effect delivery drivers and administration staff will no longer be able to handle customer delivery notes. This is a nationwide agreement being implemented by all pallet networks. This means that your paperwork can only travel in a document envelope attached to the pallet by your own staff.
The driver will not request that paperwork to be signed and is not allowed to handle it.
Your deliveries will be signed electronically on the drivers PDA by the driver himself in the presence of the customer. As usual you will be able to view the digital signature on our portal once the delivery has been completed it will show a printed name from the recipient of the goods.
Once again thank you for your understanding and cooperation during these difficult times.
If and when we have further updates we will do our very best to keep you all up to date.
We wrote to you recently providing an update of some of the measures we are taking at Alan R Jones and Sons to help combat the spread of coronavirus by following NHS and Public Health England / Government advice.
Last night (23.3.20 at 8.30pm) the Prime Minister made an address to the nation and he confirmed the following: (Source Gov UK website)
Prime Minister –
From this evening I must give the British people a very simple instruction – you must stay at home because the critical thing we must do is stop the disease spreading between households
That is why people will only be allowed to leave their home for the following very limited purposes:
- shopping for basic necessities, as infrequently as possible
- one form of exercise a day – for example, a run, walk, or cycle – alone or with members of your household;
- any medical need, to provide care or to help a vulnerable person; and
- Travelling to and from work, but only where this is absolutely necessary and cannot be done from home.
The Prime Minister concluded by saying – I want to thank everyone who is working flat out to beat the virus.
Everyone from the supermarket staff to the transport workers to the carers to the nurses and doctors on the frontline.
Last week a list of key workers was published; for which transport was one of them
Transport – This includes those who will keep the air, water, road and rail passenger and freight transport modes operating during the COVID-19 response, including those working on transport systems through which supply chains pass.
As things stand this means business carries on as usual for Alan R Jones and Sons.
We are working closely with Palletline and the RHA in order to maintain our service provision and monitoring all Government advice notices.
It is however inevitable that there will be some degree of disruption to services that may delay some deliveries.
We ask all customers to bear with us during these challenging times and we will keep you updated as and when things change.
The Directors & Senior Management Team – Alan R Jones & Sons
Source Gov UK website link https://www.gov.uk/government/speeches/pm-address-to-the-nation-on-coronavirus-23-march-2020
MOST RECENT UPDATE: 30/03/20
To all our valued customers,
Firstly, I hope you are all well and coping with this incredibly difficult situation.
At Alan R Jones, we continue to provide a full delivery and collection service and we remain a strong part of the KEY WORKER team across the UK, providing an essential service to the nation in these unprecedented times.
We are open for business and we will continue to do all we can to keep our customers going for as long as we are allowed.
If you have any specific needs or have any questions on what best to do when sending your goods out, give us a call we will do our very best to support you.
We will remain loyal and supportive.
Please keep following Government advice, stay safe and save lives while remembering that we will get through this if we stick together.
Diolch yn fawr for your continued support, we value your custom.
Take care and stay safe.
The ARJ Team.
Standing with our Armed Forces
There is a certain level of bravery, courage and respect that comes when an individual chooses to serve their country. Protecting the UK’s interests at home and abroad, our army serves so that we as British citizens can live and prosper in a safe and secure environment.
One thing that isn’t always easy, is returning to civilian life after service. As a company that genuinely cares about its staff, and as some of us are ex-forces ourselves, we have made it our moral obligation to ensure that serving armed forces, reservists, veterans and their families will benefit from our pledge.
And thankfully, we’re not alone in this pledge. Having recently signed the Armed Forces Covenant, as a business we are committing to ensure those who serve or who have served are treated with the respect and fairness that they need and deserve.
The Armed Forces Covenant, which was introduced in 2000, is a mutual obligation between the nation and its Armed Forces to ensure that those who have served and their families are treated with fairness in the community, economy and society as a whole. The Covenant helps members of the Armed Forces to access the same government and commercial services and products as every other citizen and relies on people, communities and businesses to actively support it to make a difference.
Having signed our declaration in December, we are proud to support this cause and personally understand and respect the importance of the Covenant. At ARJ, we pledge to offer flexible leave and support for spouses and partners, to participate in Armed Forces Day, promote our armed forces-friendly position as a business and more to make sure our ex and current service men and women have the support they need and deserve in the community.
If you want to learn more about the Armed Forces Covenant, please visit https://www.armedforcescovenant.gov.uk/.
We’re Going on a Bear Hunt: Raising Money for Velindre
Every family has a bear – whether it’s scruffy and well loved, or still as good as new, one thing that almost everyone can remember is their favourite childhood teddy. Teddy bears are also proving to be an excellent way to raise money for our charity of the year, Velindre Cancer Centre. So, if you’ve got room in your heart to fit in another bear, our fundraising raffles may just be for you!
All bears are different. Some love marmalade or honey. Others like to wear garish yellow checked trousers. But one thing that’s a constant is a bear’s loyalty and integrity. Similar to ARJ as a family run business, these qualities resonate with us and that’s why we wanted to send Alan the Bear to his forever home, all in the name of charity.
Taking a paws for reflection, here at Alan R Jones and Sons we recently hosted a raffle – the prize being the un-bear-lievable Alan, who was sure to put a smile on the face of his lucky winner. Not famous for his clothes or his adventures in the jungle like Baloo, but for his passion for tractors and trailers and a commitment to form a lifelong partnership with his new owner.
Raising a beary impressive £660 – which is almost enough to get you to deepest and darkest Peru with Paddington – Alan has now gone on a teddy bear’s picnic at his forever home.
Our very own Garage Fitter, Rob Brooks, wanted to ‘keep it in the ARJ family’, so after winning the raffle, he gifted Alan the Bear to the daughter of his colleague, Steve Corcoran.
As Alan starts his new life in the Corcoran abode, as a family run business that cares about people, we want to raise even more money for Velindre Cancer Centre. That’s why we will be raffling off another bear later this year to find its new home, whether that’s in Paddington or the Hundred Acre Wood – get involved and help us support local charities that do wonderful things!
Keep an eye on our social media channels to find out when you can get involved in the fun in our next raffle!
Investing in the Future
2020 marks our 49th year in business and as we move even closer towards five decades on the road, we have expanded our Newport headquarters to satisfy customer demand and invest in our future as a business.
50 years of service is a huge achievement for any business, but for us, at Alan R Jones we feel like the world is our oyster. Where many businesses have faced difficulties during the political turbulence, we’ve thrived. This is why we wanted to share how we’ve invested in our future as a business to continue to ensure we deliver exemplary customer service for our clients both old and new.
Not only have we invested in our fleet of tractors to meet Euro Class 6 emissions standards and added value for both staff and clients in a variety of ways, but we have also recently expanded our Newport headquarters – which is now fully in operation.
As a family run business, Newport is our home, and we are committed to ensuring that we keep our roots firmly in our South Wales base. We have already expanded our warehousing facilities and now, our continued investment means that we have an additional 1.2 acres of yard to house our trailers.
Ray Clegg, Managing Director at Alan R Jones and Sons, commented: “This was the next step in our investment process to ensure that we put the foundations in place to continue to deliver a well-rounded solution to our clients’ logistical requirements. By freeing up more space, we now have the ability to store more client trailers and maintain our fleets more freely. As an extension to our existing yard, it’s literally just down the road which has made the expansion virtually seamless.”
As we approach the big 5-0, we are confident that we have put a robust infrastructure in place to provide precision logistics and warehousing expertise as we move onto the next 50 years!
To find out what else we have to shout about, read our blog!
A Claus for Celebration this Christmas
With just three weeks to go until the big day, Christmas is in the air! But rather than dreaming of a white Christmas, here at Alan R Jones we have taken a break from the festivities to reflect on 2019, and what a year it has been…
So, take a walk with us through a winter wonderland as we re-live some of our biggest successes as we approach our 49th year in business.
Expansion of Fleet
As many of you may remember, Wales celebrated a special six itself earlier on this year becoming Grand Slam Champions in the Six Nations. But, at Alan R Jones, we also celebrated alongside our country with a special six of our own – the introduction of six, Euro 6 compliant tractor units to our fleet of haulage vehicles.
To upgrade our fleet, improve reliability for our customers and to help us to become more energy efficient we continued this investment throughout the year, and October saw the introduction of a further five tractors units – taking the total of Euro 6 tractors units up to 11.
Investment in Workforce
With impressive customer retention rates, at Alan R Jones we are also incredibly proud of our rates of staff retention. Believing in loyalty and integrity, we have a personal dedication to investing in our members of staff to help them to reach their full potential.
2019 has seen us train all our apprentices from car licences to HGV 2 licences. But we haven’t stopped there, we have also internally trained our drivers from Class 2 to Class 1 licences, ensuring that our core staff maintain a strong ethos to meet and exceed customer needs and expectations.
Enhancement of Internal Operations
To keep pace with our growth, earlier on this year we embarked on an expansion plan that would see us introduce a second warehouse, circa 27,000 sq. ft. to support customer expansion plans and provide storage for new businesses across Cardiff and Newport. We have also invested in a new trailer park facility to improve capacity movement on our site. Helping to ensure speed of loading and turnaround, not only for our own fleet but also for the hundreds of vehicles we receive on behalf of our customers.
Growth of Service Offering
With an extensive service offering already in place, the biggest addition this year has been the growth of our shipping service. This year alone we have supported our customers with the shipping of over 500 containers from all over the world into the UK – alongside delivering an air freight service to all parts of the globe!
Overall, 2019 has been an incredible year for us at Alan R Jones and we have exciting plans for 2020. We look forward to continuing to provide our customers old and new with award-winning service, whilst also investing in our own business to help support the growth of yours.
From the entire team at Alan R Jones and Sons, we would like to thank all our customers for your loyalty and support in 2019 and we hope you have a wonderful Christmas and wish you a happy and prosperous 2020!