The Perfect Ten: ARJ Celebrates Client Retention
Usually considered as the magic number, number 10 is the base of the decimal numeral system and the beginning of, potentially, one of the most famous addresses in the world. At Alan R Jones, we are also celebrating the number 10, 10 for 10 in fact… This month we have chosen 10 of our long-standing clients who have partnered with us for 10 or more years of logistical service.
As a family run business, loyalty and integrity runs through everything we do, and it has been one of many reasons why our customers continue to work with us. We are passionate about providing the best possible service for our clients, through the values of Tradition Driving Innovation.
Celebrating its 30th year in business this year, Mandarin Stone has been a long standing partner of Alan R Jones for 20 years. As one of the largest suppliers of natural stone, marble, limestone tiles, flooring and stone bath-ware in the UK, Mandarin Stone has always used us as its logistical partner to deliver fragile products from the factory to the end-user.
Mark Lane, Transport and Logistics Manager at Mandarin Stone, commented: “We have worked with Alan R Jones for many years and we have always found them to be incredibly reliable and they genuinely care about our freight. We receive a very personable service from the team, and we have a direct contact at ARJ who deals with our bookings and distributions, giving us a high level of continuity.”
It has always been a mutual partnership with Mandarin Stone. They work closely with us to ensure the product is suitable for distribution to the end user in the best possible way, such as amending pallet weight for ease of logistics. Naming us their ‘Palletline Partner’, we enjoy a personal relationship with Mandarin Stone that will see us distribute approximately 11,000 pallets by the end of 2019.
Ray Clegg, Managing Director at Alan R Jones, concluded: “It is incredibly important to us at ARJ to hold onto our family values and nurture relationships with our clients that promote longevity and loyalty. Celebrating our long-standing client retention rates, it has been great to recognise 10 customers that we have been working with for 10 years, with Mandarin Stone being one of those. Our commitment to our heritage has been one of the reasons why our customers value working with us and we are determined to continue to meet and exceed customer expectations.”
Commemorating at least 10 years of service with us, we would also like to thank the following customers: Enersys, Natural Animal Feeds, Brickfab, Cyril Luff, Airspace, P&O Ferrymasters, Advanced Moulds, Studwelders, EQC.
Driving Home for Christmas: ARJ’s Festive Opening Hours
‘Tis the season to be jolly, and in true Christmas spirit, we will be working as hard as Santa’s elves to ensure all our customers’ collections and deliveries are driving home in time for Christmas.
We have created a breakdown of our Christmas delivery deadlines and working hours to make sure that your freight isn’t left out in the cold this festive season.
Monday 23rd December – Normal Working Day
- Next Day Collected Freight – delivered 24th December
- Eco Collected Freight – delivered Friday 27th December
Tuesday 24th December – Deliveries only, no collections.
Wednesday 25th December Closed
Thursday 26th December Closed
Friday 27th December – Normal Working Day
- Next Day Collected Freight – delivered Monday 30th December
- Eco Collected Freight – delivered Tuesday 31st December
Saturday 28th December – Normal Saturday Service (AM only)
Sunday 29th December – Closed
Monday 30st December – Normal Working Day
- Next Day Collected Freight – delivered 31st December
- Eco Collected Freight – delivered Thursday 2nd January
Tuesday 31st December – Deliveries only, no collections
Wednesday 1st January 2020 – Closed
Thursday 2nd January 2020 – Normal operations and service resume
For Offshore Delivery and Collection please contact the depot for advice on shipping and delivery dates.
If you have any queries on the above, please give us a call and we will be more than happy to help. Otherwise, on behalf of the entire team at ARJ, we wish you a Merry Christmas and a happy, healthy 2020!
Absolute Performance Across Land and Sea
At Alan R Jones, it’s a core part of our ethos to go above and beyond for our customers. Understanding that different clients have specialist logistical requirements, it is essential for us to help in any way we can, and we will go across land and sea for our customers – quite literally.
Originally working with Absolute Performance through our Palletline network, we regularly helped with the storage of its design equipment until we uncovered that it required a logistical partner to offer a complete solution.
Absolute Performance specialises in gym design and strength equipment to create bespoke training facilities with world-class apparatus. Sourcing of specialist accessories that will best complement the expert training environments involves the transportation of goods worldwide.
After working with us at Alan R Jones for several years, Absolute Performance needed a tailored logistical solution to satisfy its sea and air freight requirements. Rising to the challenge, we sought to deliver a versatile and adaptable service to help Absolute Performance distribute and receive its equipment with ease.
Ray Clegg, Managing Director at Alan R Jones, said: “As Absolute Performance relies on product from overseas, it is only right that they can rely on us to deliver and collect it safely. We are committed to satisfying the requirements of our customers and ensure we are flexible and versatile in all situations and respond to their every need, whatever time of the day.”
Simon Britton, Business Development Manager at Absolute Performance, commented: “The ability to be flexible is incredibly important to us at Absolute Performance. As we ship our high-performing equipment from countries all over the world, fluidity is crucial. Working with a logistics company whose attention to detail is second to none and who always deliver on their promises has helped us as a small business to grow and excel.
“From flooring, to gym equipment, no two deliveries are the same. Alan R Jones takes everything in their stride, and nothing is too much hassle – we are always greeted with the same courteous and personable service we received five years ago.”
At Alan R Jones, we are committed to ‘Tradition Driving Innovation’ and meeting and exceeding the needs of our clients.
To find out more about Absolute Performance, please visit www.aperformance.co.uk/.
Brewing a Partnership: ARJ Supports Tiny Rebel from the First Hop
From a stout to a sour, the world of craft beer is becoming increasingly popular. With many different flavours, strengths and drinking experiences, the craft beer revolution is changing the beer-drinking market, allowing small, local breweries an opportunity to sell on a large scale as demand continues to increase.
We have been lucky enough to see first-hand, the hard work and determination that goes into the overall process by supporting one of South Wales’ most recognisable craft beer breweries, Tiny Rebel – from the very beginning.
Tiny Rebel began its craft beer journey in 2012, brewing out of a garage in Newport. In the last seven years, the company has gone from strength to strength and now has 3 bars, hires 126 people across South Wales and exports its beer to 36 countries worldwide. It hasn’t always been plane sailing – but we have worked with Tiny Rebel from start-up to the legacy that it is today.
Taking a step back in time to seven and a half years ago, Tiny Rebel contacted Alan R Jones for some help when a customer had ordered more beers than they could fit in their van. Despite Tiny Rebel admitting they knew nothing about logistics, we sought to help them deliver the beer to an eager customer and the rest is history. From one pallet every fortnight, we now collect and distribute over 100 pallets a week for Tiny Rebel.
Ray Clegg, Managing Director at Alan R Jones, commented: “As a family-run business in Newport it is incredibly important to us to meet and exceed the expectations of all our clients. When Tiny Rebel contacted us seven and a half years ago we had the same values to help them, as we would with anyone. As local companies, we should support each other, and we are lucky enough to still be Tiny Rebel’s logistics company of choice and are pleased to have worked with them on their incredible journey of growth.”
Bradley Cummings, Co-Founder and CEO of Tiny Rebel, concluded: “Since day one we have always been able to rely on Alan R Jones. Many other logistical companies would have turned us away for such a small delivery, but we were treated with the same level of great customer service and understanding then as we are today. From one pallet every fortnight to now distributing our beer to 36 countries worldwide, Alan R Jones has provided unparalleled support in our growth and we know that nothing is ever too much hassle.”
We are incredibly pleased to have supported a local Newport brewery to become what it is today, to find out more about Tiny Rebel please visit: www.tinyrebel.co.uk.
Celebrating Top Line Performance at the Palletline Awards
As proud members of the Palletline network that has spanned over 20 years, we are thrilled to announce that we have received the Palletline Top Liner Award at the 2019 awards ceremony.
The Palletline Awards Night, which was held at the Hilton Birmingham Metropole in July, celebrates the Palletline community for its continued hard work and determination in operational performance, customer satisfaction and service.
At Alan R Jones, our customer focused values and our commitment to provide bespoke logistical solutions tailored to individual clients’ needs, has successfully resulted in us receiving the industry accolade of Top Liner at the Palletline Awards.
Top Liner Award is awarded to businesses in the network who have achieved five months of consistent performance across a number of topics, from delivery service to accuracy, time-keeping and administration. To be awarded the Top Liner title means that we have successfully been hitting and exceeding our targets, month on month to provide the complete service for our valued clients.
Gareth Tapp, Palletline Manager at Alan R Jones, commented: “We are thrilled to be awarded the Top Liner Award once again at the Palletline Awards. It’s not only testament to the work and commitment we continually put in to ensure our customers’ requirements are met with haste and integrity, but it also instils confidence that our customers can rely on us to protect their freight and consistently meet expectations.”
To find out more about the services Alan R Jones can offer to help your business, please visit www.alanrjones.co.uk.
Teeing Up with Alan R Jones
One thing you can never rely on in Wales, is the weather. But, you can rely on a charity golf day to help to raise money for great local causes. Despite the rain, it didn’t dampen the moods of 24 of our customers and suppliers as we took to the green to raise money for Velindre Cancer Centre.
Lucky for us, our Newport Headquarters are positioned near to the beautiful scenery of Tredegar Park Golf Club. The luscious green Par 72 course acted as the perfect locale to tee-up and host a charity golf day to raise money for our charity of the year – Velindre Cancer Centre.
Velindre Cancer Centre is a specialist cancer treatment centre that is based on the perimeters of Cardiff and provides treatment, support and care to over 1.5 million people around South East Wales and beyond. As a centre that many people rely on for its services and support, we wanted to help in any way we could to raise money for Velindre to help it to continue to do the fantastic work it does.
Following a day braving the weather, we are incredibly pleased to announce that our Charity Golf Day successfully raised £1,500 for Velindre! Overall last year, we managed to raise over £3,000 through team events and raffles at our Headquarters in Newport. The money raised from our golf day has already set us well on our way to bettering that figure this year.
Managing Director, Ray Clegg, commented: “A charity golf day is a fantastic way to raise money for great causes whilst enjoying a day with our customers and suppliers. We were so happy to see so many people taking part in our hometown of Newport and were thrilled with the funds we raised for Velindre. The centre does fantastic work and helps thousands of people every year and we are proud to support them.”
Water Off a Duck’s Back: Traditional Values that Enhance Innovation
We have been on the road for more than four decades, and in that time we have seen a lot of industry change, regulations and restrictions. Despite everything, our engines keep running and the core reason for that is our customers.
As a family run business, we are passionate about translating our family traditions and ethos into our work and are dedicated to providing the very best customer service to our clients. Strongly believing in providing logistical solutions with a personal touch, we are constantly looking for new and innovative ways to enhance our service offering to our clients, whilst enjoying a friendly working relationship.
In an ever-changing technological world, logistics and haulage firms are depended on more than ever to provide solutions to changes in demand and market operations quickly and seamlessly. We are passionate about responding to whatever needs our customers may have and therefore have combined our traditions of integrity and personal service, with a spirit of innovation to adhere to even the most obscure of demands.
With this ethos at the core of everything we do, we wanted to share a wonderful customer testimonial which demonstrates at the very least that we are true to our word.
Jayne Rees, an incredibly pleased customer, recently commented: “I have just taken delivery of my duck house and Cameron was your driver. He was simply delightful – very professional, helpful and also so positive. He really brightened up my day and a real credit to your organisation.”
This is testament to our dedication to provide the very best customer service, no matter what the delivery. It also clearly demonstrates the diversity of our freight, our membership with Palletline not only offers access to over 6,000 vehicles but has also enabled us to expand our service range meaning we can satisfy virtually any logistical requirement.
Big or small, we are always happy to help and will always offer customers the same level of professionalism, whatever the task.
We’re a friendly bunch here at Alan R Jones & Sons, so if you have a logistical query you need help with, get in touch today email@example.com.
That Would be a Relief… Why we Welcome the Proposal of the M4 Relief Road
As a haulage company, one thing that is inevitable on the roads is traffic. We are on the road at all times of day, which includes the busiest times – when everyone else is on the road too. Therefore, it comes as no surprise that we usually struggle at the hands (or wheels) of traffic jams, but our biggest problem is closer to home than you would expect.
Anyone who commutes regularly will understand that the main route into Wales, and into the first major city you hit as you travel on the M4, struggles daily with the sheer level of traffic at the outdated, two-lane Brynglas Tunnels. If we could avoid it, we would… which is why we are supporting the expansion of the M4 Relief Road, or so called Black Route.
In circulation and discussion since 1991, we were around and supported it then too, the relief road proposed would be a second motorway to the south of Newport, parallel to the existing M4 motorway from junction 23A at Magar, to junction 29 at Castleton, avoiding the need to widen the Brynglas Tunnels. This would undoubtably reduce the flow of traffic heading towards the tunnels and provide commuters with an alternative route getting into South Wales.
Unfortunately, we are no further forward on the creation of the relief road than we were in 1991. But, as it has been a hot topic of conversation in recent months, one that we are hoping to get a decision on within the next few weeks, we wanted to explain why we are supporting the Black Route, and what this could mean for our business.
Understandably, there are two sides to this debate. One, with companies like us who can see the potential for businesses and growth in South Wales and two, which sees the environmental impact and build costs that could be spent elsewhere in Welsh infrastructure. We strongly believe that the benefits of the relief road outweigh the risks.
The updated road layout will have an unprecedented impact on the whole of South Wales. The recent removal of the tolls on the Severn Bridge has already seen more business and homebuyers looking at South Wales as a hub, and a relief road that would reduce the daily stockpile of traffic would undoubtably positively impact new and existing business in South Wales.
When looking at business, especially new, the opportunity to bring new companies to South Wales due to better transportation links opens up an array of potential for the economy. With investment, also comes employment – one thing that we can never have too much of.
The relief road will also have a massive impact on the way we operate as a business. It is incredibly important to us to stay close to our roots and keep our family business thriving in South Wales. The potential of expanding the motorway will not only relieve congestion by adding much needed consistency in traffic flows, but also our delivery speeds will become much quicker and more accurate to predict, which ultimately means customer satisfaction.
To us, it’s a win-win situation. For our industry, our company and our customers this investment can only be positive for South Wales.
If you would like to find out more about our opinions on the M4 Relief Road, Managing Director, Ray Clegg recently shared his views with ITV Cymru Wales. https://www.itv.com/walesprogrammes/sharp-end/sharp-end-april-29th
Going Green with Palletline
Understandably, working in the haulage industry CO2 emissions and our impact on the environment is something we are conscious of and are continuously trying to improve. Our recent expansion of our fleet to welcome Euro 6 compliant engines has now been complemented by becoming one of the first Palletline members to embrace the new Environmental Livery.
As award-winning members of Palletline, we offer our clients access to UK and European palletised deliveries via 6,000 vehicles and 5 million sq. ft of warehouse space. Being a long-standing member of the Palletline community, together we support the same ethos of providing our customers with environmentally conscious solutions.
Graham Leitch, Group Managing Director of Palletline, commented: “We are delighted that our long-standing member Alan R Jones & Sons has welcomed our new multi-hub livery. This delivers a message to our mutual customers that the Palletline model not only delivers a high quality, highly efficient network freight service, but through our multi-hub strategy we also deliver less CO2, making us the carrier of choice for many environmentally aware clients.”
Palletline will be rolling out a new, green vehicle design across the UK in the coming months, celebrating its mileage saving and CO2 emission reducing benefits for its members. Keen to trial this new livery opportunity, we were the first members to sign up to the Environmental Livery scheme and are looking forward to launching the vehicle in South Wales and providing eco-friendly results for our clients.
In the long-term, Palletline’s Environmental Livery will increase the life of existing assets by over a decade, offering both commercial and environmental benefits for us as a company. Collectively, the livery will reduce group mileage by over 5 million kilometres per annum, as well as reducing CO2 emissions by nearly 14 million kgs a year.
Ray Clegg, Managing Director at Alan R Jones & Sons, concluded: “We are always looking for innovative ways to become more environmentally friendly and to ensure our compliance to the required standard. Our recent fleet expansion of Euro 6 engines, and now becoming a part of the Environmental Livery with Palletline will help to reduce operational costs, increase the life of our assets, all whilst doing our bit to help the environment.”
Lucky for Some… Introducing Access to 13,000 sq. ft of Additional Warehousing Space
For many people who believe in superstition, the number 13 is considered to be an unlucky number, riddled with misfortune. At Alan R Jones & Sons, we have reason to believe that we have lucked out with the number 13, or 13,000 to be precise, and here’s why.
We have recently acquired an additional 13,000 sq. ft of warehousing space, less than half a mile from our headquarters. The warehouse, which now takes our storage and warehousing facilities up to over 35,000 sq. ft of capacity, is fully racked and has already seen its first intake of customers.
Providing our customers with options for racked storage, order picking, stock control and container loading/unloading, our array of services is proving to be increasingly popular amongst our clientele. Our ability to offer warehousing services on an individual basis, or as part of a wider, more comprehensive strategy has encouraged our need to expand our service offering and extend into a new facility.
As a family run business, that values tradition and providing the best possible service for our customers, it is imperative that we can offer these services when necessary, as well as ensuring we provide our customers with a complete overview of all operations. By expanding the business as required but remaining within our hometown of Newport and on the same site as our headquarters, this has had commercial and operational benefits for both us and our customers.
Ray Clegg, Managing Director at Alan R Jones & Sons, commented: “The timing of this warehouse expansion is extremely appropriate. Our warehousing facility was at capacity and this sector of the business is gradually increasing as the dynamic of many industries are transitioning to more digital markets. The new warehouse has given us a total of over 35,000 sq. ft of fully racked storage and we already have customers using the new facility. We are excited about this growth for the business and are incredibly pleased that we could achieve this so close to home.”