Water Off a Duck’s Back: Traditional Values that Enhance Innovation  

We have been on the road for more than four decades, and in that time we have seen a lot of industry change, regulations and restrictions. Despite everything, our engines keep running and the core reason for that is our customers.

As a family run business, we are passionate about translating our family traditions and ethos into our work and are dedicated to providing the very best customer service to our clients. Strongly believing in providing logistical solutions with a personal touch, we are constantly looking for new and innovative ways to enhance our service offering to our clients, whilst enjoying a friendly working relationship.

In an ever-changing technological world, logistics and haulage firms are depended on more than ever to provide solutions to changes in demand and market operations quickly and seamlessly. We are passionate about responding to whatever needs our customers may have and therefore have combined our traditions of integrity and personal service, with a spirit of innovation to adhere to even the most obscure of demands.

With this ethos at the core of everything we do, we wanted to share a wonderful customer testimonial which demonstrates at the very least that we are true to our word.

Jayne Rees, an incredibly pleased customer, recently commented: “I have just taken delivery of my duck house and Cameron was your driver. He was simply delightful – very professional, helpful and also so positive. He really brightened up my day and a real credit to your organisation.”

This is testament to our dedication to provide the very best customer service, no matter what the delivery. It also clearly demonstrates the diversity of our freight, our membership with Palletline not only offers access to over 6,000 vehicles but has also enabled us to expand our service range meaning we can satisfy virtually any logistical requirement.

Big or small, we are always happy to help and will always offer customers the same level of professionalism, whatever the task.

We’re a friendly bunch here at Alan R Jones & Sons, so if you have a logistical query you need help with, get in touch today sales@alanrjones.co.uk.

That Would be a Relief… Why we Welcome the Proposal of the M4 Relief Road

As a haulage company, one thing that is inevitable on the roads is traffic. We are on the road at all times of day, which includes the busiest times – when everyone else is on the road too. Therefore, it comes as no surprise that we usually struggle at the hands (or wheels) of traffic jams, but our biggest problem is closer to home than you would expect.

Anyone who commutes regularly will understand that the main route into Wales, and into the first major city you hit as you travel on the M4, struggles daily with the sheer level of traffic at the outdated, two-lane Brynglas Tunnels. If we could avoid it, we would… which is why we are supporting the expansion of the M4 Relief Road, or so called Black Route.

In circulation and discussion since 1991, we were around and supported it then too, the relief road proposed would be a second motorway to the south of Newport, parallel to the existing M4 motorway from junction 23A at Magar, to junction 29 at Castleton, avoiding the need to widen the Brynglas Tunnels. This would undoubtably reduce the flow of traffic heading towards the tunnels and provide commuters with an alternative route getting into South Wales.

Unfortunately, we are no further forward on the creation of the relief road than we were in 1991. But, as it has been a hot topic of conversation in recent months, one that we are hoping to get a decision on within the next few weeks, we wanted to explain why we are supporting the Black Route, and what this could mean for our business.

Understandably, there are two sides to this debate. One, with companies like us who can see the potential for businesses and growth in South Wales and two, which sees the environmental impact and build costs that could be spent elsewhere in Welsh infrastructure. We strongly believe that the benefits of the relief road outweigh the risks.

The updated road layout will have an unprecedented impact on the whole of South Wales. The recent removal of the tolls on the Severn Bridge has already seen more business and homebuyers looking at South Wales as a hub, and a relief road that would reduce the daily stockpile of traffic would undoubtably positively impact new and existing business in South Wales.

When looking at business, especially new, the opportunity to bring new companies to South Wales due to better transportation links opens up an array of potential for the economy. With investment, also comes employment – one thing that we can never have too much of.

The relief road will also have a massive impact on the way we operate as a business. It is incredibly important to us to stay close to our roots and keep our family business thriving in South Wales. The potential of expanding the motorway will not only relieve congestion by adding much needed consistency in traffic flows, but also our delivery speeds will become much quicker and more accurate to predict, which ultimately means customer satisfaction.

To us, it’s a win-win situation. For our industry, our company and our customers this investment can only be positive for South Wales.

If you would like to find out more about our opinions on the M4 Relief Road, Managing Director, Ray Clegg recently shared his views with ITV Cymru Wales. https://www.itv.com/walesprogrammes/sharp-end/sharp-end-april-29th


Going Green with Palletline

Understandably, working in the haulage industry CO2 emissions and our impact on the environment is something we are conscious of and are continuously trying to improve. Our recent expansion of our fleet to welcome Euro 6 compliant engines has now been complemented by becoming one of the first Palletline members to embrace the new Environmental Livery.

As award-winning members of Palletline, we offer our clients access to UK and European palletised deliveries via 6,000 vehicles and 5 million sq. ft of warehouse space. Being a long-standing member of the Palletline community, together we support the same ethos of providing our customers with environmentally conscious solutions.

Graham Leitch, Group Managing Director of Palletline, commented: “We are delighted that our long-standing member Alan R Jones & Sons has welcomed our new multi-hub livery. This delivers a message to our mutual customers that the Palletline model not only delivers a high quality, highly efficient network freight service, but through our multi-hub strategy we also deliver less CO2, making us the carrier of choice for many environmentally aware clients.”

Palletline will be rolling out a new, green vehicle design across the UK in the coming months, celebrating its mileage saving and CO2 emission reducing benefits for its members. Keen to trial this new livery opportunity, we were the first members to sign up to the Environmental Livery scheme and are looking forward to launching the vehicle in South Wales and providing eco-friendly results for our clients.

In the long-term, Palletline’s Environmental Livery will increase the life of existing assets by over a decade, offering both commercial and environmental benefits for us as a company. Collectively, the livery will reduce group mileage by over 5 million kilometres per annum, as well as reducing CO2 emissions by nearly 14 million kgs a year.

Ray Clegg, Managing Director at Alan R Jones & Sons, concluded: “We are always looking for innovative ways to become more environmentally friendly and to ensure our compliance to the required standard. Our recent fleet expansion of Euro 6 engines, and now becoming a part of the Environmental Livery with Palletline will help to reduce operational costs, increase the life of our assets, all whilst doing our bit to help the environment.”


Lucky for Some… Introducing Access to 13,000 sq. ft of Additional Warehousing Space

For many people who believe in superstition, the number 13 is considered to be an unlucky number, riddled with misfortune. At Alan R Jones & Sons, we have reason to believe that we have lucked out with the number 13, or 13,000 to be precise, and here’s why.

We have recently acquired an additional 13,000 sq. ft of warehousing space, less than half a mile from our headquarters. The warehouse, which now takes our storage and warehousing facilities up to over 35,000 sq. ft of capacity, is fully racked and has already seen its first intake of customers.

Providing our customers with options for racked storage, order picking, stock control and container loading/unloading, our array of services is proving to be increasingly popular amongst our clientele. Our ability to offer warehousing services on an individual basis, or as part of a wider, more comprehensive strategy has encouraged our need to expand our service offering and extend into a new facility.

As a family run business, that values tradition and providing the best possible service for our customers, it is imperative that we can offer these services when necessary, as well as ensuring we provide our customers with a complete overview of all operations. By expanding the business as required but remaining within our hometown of Newport and on the same site as our headquarters, this has had commercial and operational benefits for both us and our customers.

Ray Clegg, Managing Director at Alan R Jones & Sons, commented: “The timing of this warehouse expansion is extremely appropriate. Our warehousing facility was at capacity and this sector of the business is gradually increasing as the dynamic of many industries are transitioning to more digital markets. The new warehouse has given us a total of over 35,000 sq. ft of fully racked storage and we already have customers using the new facility. We are excited about this growth for the business and are incredibly pleased that we could achieve this so close to home.”


Watch your Six: Alan R Jones Invests in Six Euro 6 Tractors

With the Six Nations trophy in our sights, the whole of Wales is focused on the hope of winning that Grand Slam title. But here at Alan R Jones, we have a different six to celebrate – that is the introduction of six Euro 6 compliant tractors to our fleet of haulage vehicles.

Alan R Jones & Sons has embarked on a programme to upgrade our current fleet to be more energy efficient and to comply with European Emissions Standards. This first step in the investment programme has seen the addition of six tractors which have Euro 6 classification.

Euro 6 seeks to reduce the levels of harmful exhaust emissions and sees a 55% reduction in dangerous toxins released from vehicles into the atmosphere when compared to Euro 5. In an effort to improve air quality, some major cities in the UK have specified that Euro 6 rated engines are a requirement of entry.

The Euro 6 engines are more fuel efficient and as a result are increasingly cost efficient, they reduce the CO2 levels emitted from vehicles, which also helps companies like ours to reduce their carbon footprint and looks at future proofing the fleet to avoid any costs that may arise in the future because of older engines.

To ensure we are providing our customers with the best possible service, the investment in six Euro 6 tractors ensures the ability to enter city centres with the correct vehicle, whilst being efficient and compliant.

Ray Clegg, Managing Director at Alan R Jones & Sons, commented: “We have strategically profiled our vehicles and recognised that being Euro 6 compliant is not only a great benefit to us and our clients, but also helps us work towards being more environmentally friendly and reducing our carbon footprint. As an ethically proud and responsible family-run haulage business, this is the next logical step for us, and we are looking to upscale our fleet over time.”


Amazon Consolidated POD Change in Process March 2019 – UPDATE

There have been a few issues in the past with regards to customer paperwork / POD’s being returned from Amazon after deliveries have been made. With this in mind, Amazon has now confirmed their new POD requirements which means all deliveries will now be paperless and a manifest will be completed as proof of delivery.


Please see below an example of the manifest sheet that will be returned:
















Official email from Amazon to Palletline confirming agreement of change in process


“Hi Sarah,

I confirm that the new version of POD prepared contains all required information needed for a vendor to dispute any Purchase Quantity Variance (PQV). ISA, FC, Vendor, ASN and quantity.


Vendor Manual (Chapter 6_Pan_EU_Vendor_Manual_Invoice_Requirements_and_Payments, page 4)


Every time Amazon receives a POD, this document will be checked for validity. In order to be considered valid, a POD must show a unique and complete link between the invoice, the shipment and the receipt of the goods concerned. This link must be established by the presence of at least one of the following identifiers on all documents:


• Advanced Shipping Notification (ASN)

• Shipment number

• Delivery number 

• Tracking number 

• Invoice number



Maria Sales | Program Manager, EU Inbound – Trans Execution”



If you have any questions regarding this new process please feel free to contact our office to discuss.


Easter 2019 Opening Times

With Easter just around the corner, we’d like to outline our working hours and operating schedule over this period. Please see below for a full breakdown;


Wednesday 17st April – Normal working day for delivery and collection. Any collections made will be tendered for delivery as per your service criteria, with next day service being delivered Thursday 18th April, and economy service being delivered on Tuesday 23rd April.


Thursday 18th AprilNormal working day for delivery and collection. Any collections made will be tendered for delivery as per your service criteria, with next day service being delivered Tuesday 23rd April, and economy service being delivered on Wednesday 24th April.


Friday 19th April – Closed


Saturday 20th April – Normal Saturday service will be offered.


Monday 22nd April – Closed


Tuesday 23rd April – Normal working day for delivery and collection. Any collections made will be tendered for delivery as per your service criteria, with next day service being delivered Wednesday 24th April, and economy service being delivered on Thursday 25h April.


Warehouse – Close Friday 19rd April – Re-open Tuesday 23rd April.


Free guide – how to prepare your freight for safe transport

We work hard to make sure your pallets arrive safely, intact and in a timely fashion, because we care about your products and your business. But a big part of the success of that process comes down to you – packing freight properly at the point of collection can save a lot of heartache and hassle down the line, and ensure the safety of your staff and ours.

The guide features sections on how to distribute mass on a pallet, the benefits of shrink-wrapping and the importance of proper labelling.

Alan R Jones’ managing director, Ray Clegg, comments: “It is the company’s goal to minimise health and safety risks to employees, the public and our customers. We truly care about ensuring your goods are delivered in a safe, undamaged manner, and we care greatly about the health and safety of our drivers while completing your deliveries.

“This guide makes the process of transporting freight easier for our customers and safer for everyone.”

Download your guide here.


ARJ raises Xmas cash for Velindre

Big thanks to all who joined in our Christmas charity raffle, supporting the work done by Velindre. Congratulations to Ian Young of Safety First Lifting Gear, in Newport, for winning the grand prize (pictured). The raffle raised £444 for the charity, which we’ll add to other collections and donations gathered throughout the year.

Alan R Jones supports Velindre’s fundraising efforts, as the organisation does incredible work to support those fighting cancer; a cause that is close to the hearts of so many Alan R Jones staff and customers. Velindre is well known for providing high quality radiotherapy and chemotherapy treatments, care and support to cancer patients, and each year it also spends over a million pounds on funding groundbreaking cancer research programmes.

Alan R Jones & Sons’ managing director, Ray Clegg, commented: “we’ve chosen Velindre for the wonderful work they do in helping people to live with cancer – as well as working to beat it altogether – and we’re humbled that our customers are willing to come along with us on this journey.

If you’d like to join our mission in beating cancer, you can kindly make a donation to Velindre through the link below. Thank you.


2018 – What a Year

2018 has been a very busy year for us at Alan R Jones, filled with new achievements, awards and memories.

So, what have we been doing over the past 12 months that have made this year such a success?


Our biggest development this year (so far!) came back in February, when Ray Clegg, accompanied by Gareth Hall and Michelle Goddard, completed a management buy-out of Alan R Jones & Sons.

The trio have worked passionately within the business for seven years, and following the retirement of brothers Ian and Peter the decision was made to take the reins of the business.

The team made every effort to ensure the transition went as smoothly as possible, while protecting the fantastic reputation built over the past 50 years.

Staff Training and Development

We’ve continued throughout the year to provide training to our team, specifically Driver CPC Training which is an ongoing practice here at ARJ.

A number of our drivers have been trained from Class 2 HGV up to Class 1, and we’ve also been working with a number of trainees who are currently completing their NVQs in logistics and warehousing.

Service Offerings

While still remaining proud members of the Palletline Network, we have also developed a slew of additional service offerings for our customers while working to improve our overall service levels.

We can now offer shipping container and air freight shipments to our clients, allowing for simple international trade arranged by our specialist Paul Conlon. Additionally, we have added to our warehousing capacities and door-to-door delivery service for goods on a worldwide scale.

Service Excellence

As previously highlighted in our recent blog post, we have remained regular recipients of the Palletline ‘Top Liner’ Service award, as a result of our consistently high levels of service and customer satisfaction.

Awards such as these might not seem a big deal, but we believe it gives our customers peace of mind knowing they can rely on us to deliver on our promise of service excellence.

Managing Director Ray Clegg comments: “I’m proud of our whole team’s hard work loyalty and commitment throughout the year. I would like to take this opportunity to thank them, and wish all our customers a very happy Christmas and a prosperous new year. Thank you for your business over the years, it is very much appreciated – we look forward to serving your businesses in the most forward-thinking ways well into the future.”