We are your winners!
You may have seen our blog recently that announced that we were named as finalists in this year’s Wales Transport Awards? If you didn’t, that doesn’t matter because… WE WON!
We have been named as Haulier of the Year 2020 in the Wales Transport Awards!
After what can only be considered as a truly influential year for the transport sector, we are thrilled to have been awarded this accolade for our delivery of outstanding standards of performance.
Rewarding excellence in Wales’ transportation sector, the awards celebrate the industry that serves as this country’s backbone. However, even more so this year, the transport sector was coined with essential worker status and we all had our part to play in keeping the supply chain moving and supporting our fellow key workers.
Remaining operational and maintaining communication with our clients during the nationwide lockdown was imperative to ensure we delivered the same level of support and service our customers have come to expect. This was recognised by the judges and we were commended for going truly above and beyond for our clients.
“I am both thrilled and very proud of the long serving team here at ARJ who, day in and day out, provide fantastic service and dedication to our loyal and valued customers. This award is a reflection of their skills and myself and my board of directors express our gratitude to everyone who has played their part in achieving such an amazing accolade,” commented Managing Director, Ray Clegg.
As we quickly approach our fiftieth year in business, this is an incredible start to the next half a century!
To find out more about our industry award wins, please click here.
‘Tis the Season to be Jolly… ARJ’s Holiday Hours
After a rather difficult year, we’re all hoping for some normality come Christmas time. So, if you’re starting to deck the halls, or are planning on walking in a winter wonderland… make sure your collections and deliveries are on the road before the big day.
As we approach the most wonderful time of the year, here are our festive opening hours!
Wednesday 23rd December – Normal Working Day.
- Next Day Collected freight delivered Thursday 24th December
- Eco Collected Freight Delivered Tuesday 29th December
Thursday 24th December – Deliveries only no collections.
Friday 25th December Closed.
Saturday 26th December Closed.
Sunday 27th December Closed.
Monday 28th December Closed.
Tuesday 29th December – Normal working Day.
Wednesday 30th December – Normal working Day.
- Next day collected Freight delivered 31st December
- Eco Collected Freight delivered Monday 4th January
Thursday 31st December – Deliveries only no collections.
Friday 01st January – Closed.
Saturday 02nd January Closed.
Sunday 03rd January Closed.
Monday 04th January 2021 – Normal Operations and Service resume
(for Offshore Delivery and Collection please contact the depot for advice on shipping and delivery dates)
If you have any queries on the above, please do not hesitate to get in touch with us. Otherwise, on behalf of the entire team at Alan R Jones and Sons, thank you for your continued support over the last twelve months, and we hope you have a very Merry Christmas!
Where there’s a will, there’s a way…
As the old saying goes, it’s better late than never and that stacks up for our charity golf day which happens to be our best-ball yet…
A much anticipated event in our annual calendar, our charity golf day is one that both staff and clients look forward too. Although the future looked bleak for the golf day’s scheduled date in June, we kept our eye on the ball to do what we could to ensure we kept up our tradition of raising vital funds for Velindre Cancer Centre, even in uncertain times.
With lockdown restrictions lifting and the determination to get above par, we hosted our charity golf day in September and raised an impressive £1,840 for our charity of choice.
As a business that is Newport born and bred, Tredegar Park Golf Club was the ideal location to sink a putt in the name of charity. Taking to the green with 24 players in town, the Par 72 course presented an enjoyable challenge for all levels of players with beautiful, undulating views of local Rogerstone.
“Our golf day is just one aspect of our annual fundraising activities and tends to act as a springboard for the other events we run throughout the year. After an unpredictable few months, it was important for us to host this event, if restrictions allowed, to raise vital charitable funds and also to give staff and clients something to look forward too after a challenging year. We are over the moon with the money raised for Velindre and would like to thank each and every person who donated and played,” commented Managing Director, Ray Clegg.
Our charity of choice, Velindre Cancer Centre, is a specialist facility that provides valuable services to over 1.5 million people in South East Wales and beyond. The money raised will help Velindre to continue to do the wonderful work it does and is a charity that is very close to our heart.
To find out more about Velindre Cancer Centre, please visit www.velindrecc.wales.nhs.uk/.
Keep an eye out on our social media channels to find out more about any charity events we have coming up over the next few months.
ARJ Named as Finalists in Wales Transport Awards 2020
Here at Alan R Jones and Sons, we are thrilled to announce that we have recently been named as a finalist in this year’s Wales Transport Awards. Potentially the most influential year for the transport industry, we’ve been shortlisted in the prestigious category – Haulier of the Year.
Rewarding excellence in Wales’ transport sector, the awards aim to celebrate the industry that is the backbone of the Welsh economy. More so this year, the awards recognise the unsung heroes that have worked to keep the supply chain moving during unprecedented times.
With a heritage spanning almost 50 years and a commitment to providing outstanding customer service and support that is enhanced with a spirit of innovation, we remained operational throughout coronavirus pandemic. Supporting our clients with any queries they had and helping to keep the UK’s supply chain moving during these times, was just one of the reasons why we have been recognised within this coveted category.
Ray Clegg, Managing Director at Alan R Jones and Sons, commented: “Approaching our 50th year, we’ve remained as passionate and determined as ever to provide our customers with unparalleled logistical support. Named as key workers in the beginning and following the guidance for essential work in the logistics sector, we have been communicating with our staff and clients at all times to keep business moving. We are proud to be named as finalists in the Wales Transport Awards; it is a testament to the hard work and commitment the entire team has put in.”
This year, the Wales Transport Awards are being held virtually on Friday 9th October. To find out more, please visit www.walestransportawards.co.uk.
Just a note to say, thank you…
As the UK is slowly but surely easing its way out of lockdown, now seems like a good time to take a breath and reflect on what the last few months have meant for us as a business.
Coined with key worker status in the very beginning, the logistics sector was instrumental in keeping the supply chain moving. The term, ‘adapt and overcome’ comes to mind, and that was exactly what we set out to do.
For almost 50 years, we have been renowned as a company that genuinely cares for its staff and customers. With a family ethos running true in everything we do, we made it our mission to ensure we operated as safely as possible, with the appropriate guidance in place to instil confidence in all persons affiliated with our business.
During difficult times, coming together to support each other is the fundamental driver to keeping spirits up and holding onto hope that the storm will pass. As we are reaching a certain level of normality, we wanted to take this opportunity to say thank you…
We remained operational to support our clients and the rest of the UK as best we could, we were open and transparent about the measures we put in place and ensured that we communicated this to staff and customers, reassuring them of the protocols we were following. But most of all, we were loyal and supportive and that is exactly what we are and always will be.
So, to our valued members of staff and clients, thank you for your hard work, understanding and determination to keep our wheels turning during these unprecedented times. We are incredibly grateful for your continued support and loyalty and hope that we can continue to build upon these great relationships as we edge our way out of the coronavirus pandemic.
We are here for you, so if you need any support, assistance or guidance, please get in touch and we will be more than happy to help.
Diolch yn fawr,
Ray Clegg, Managing Director at Alan R Jones.
Warehousing with all the trimmings
How many grams are in a kilogram? How many metres are in a kilometre? How many pallet spaces have become available in our warehouse? Three questions, and the answer is the same for all of them…
Although the demand for warehousing space has increased exponentially across the UK as a result of changing buyers’ habits due to the coronavirus pandemic, we’re thrilled to announce that we’ve got 1,000 pallet spaces in our warehouse in Newport, South Wales.
You may see our tractors and trailers on the roads of the UK, but there’s more than meets the eye with us.
Not only supporting your business with transport requirements, but we also offer an all-encompassing warehousing and storage solution (as well as a whole host of other things!), that are available independently or part of a wider logistical package.
With a passion for customer service, you can have complete faith that your stock and storage will be handled with care, to a standard that you’d expect. With great transport links to the M4 and competitive rates, all of our warehousing solutions are safe, secure and obtainable on short or long-term arrangements.
But that’s not all, our warehousing and storage offering comes with all the trimmings. From container handling, de-stuffing and packing, to on-site forklifts – our warehouse is alarmed and armed with around the clock CCTV protection, giving you the peace of mind you need when housing your stock.
As a local, family-run business with a heritage spanning almost 50 years, we’re committed to providing our customers with the services they need coupled with unparalleled customer support.
So, with 1,000 spaces to spare, get in touch with us today if you require a pallet storage solution you can rely on.
Service with a smile.
At Alan R Jones, we pride ourselves on our customer service and are committed to ensuring that all our members of staff share the same passion for our family-run heritage.
Although the journey over the last few months has been difficult, we haven’t allowed that to dampen our spirits and we have been working with the same level of enthusiasm and passion for customer service as we always have.
But, don’t just take our word for it…
Receiving positive client feedback is a fantastic way to boost morale and a reminder that our service doesn’t go unrecognised. One of our drivers, Adrian Hodgson has recently received a great formal ‘thank you’ from Victoria in Caerphilly for his customer service and his patience in a recent delivery of sheet metal.
“Adrian Hodgson has just delivered a pallet to us and I wanted to send a formal thank you to him for such a brilliant service.
The pallet was of sheet metal and was an obscure size, too low for his lifts and too heavy for us to carry manually. It was also awkwardly packaged with metal straps. It took some time but he was extremely helpful.
As it was not possible to offload the pallet as a whole from the lorry, he helped open and check the package and offload the metal with us one sheet at a time. Before even doing this, he had to wait for our binmen to finish collecting along the street to fit the lorry as well!
This was a difficult and unnecessarily awkward delivery for him due to the way the company we bought from had dispatched the pallet. So, I apologise to him for how long this drop off took but would like to provide recognition to thank him for his patience, helpfulness and understanding, without any complaint whatsoever on his part!
A very lovely delivery driver who is doing your company proud.”
Whatever the logistical challenge, we are more than happy to help and will always offer our customers the same level of customer service and professionalism they deserve.
If you need support, get in touch with us today email@example.com.
Every Cloud has a Silver Lining
The last few months have been a challenge for the entire nation, but as the common saying goes, ‘when it rains, look for rainbows’ and that is exactly what the UK has done throughout the Coronavirus pandemic.
As an industry that has been deemed as essential, the logistics sector has been doing what it can to keep the supply chain moving. Despite the difficulties, it is important to look for the positives and for us, there has been one that has brightened the journey for us – the fuel price decrease.
Searching for the silver lining, this decrease has meant that, for the first time in a long time, we have been able to pass on our savings at the fuel pumps to our valued clients.
Our fuel surcharge (the fee that covers fluctuations in fuel prices) is now at 0%, meaning that we have been able to support our clients during this uncertain time to make savings, whilst keeping the wheels in motion to ensure they can operate as safely as possible.
Whilst we are delighted that the surcharge and fuel costs have decreased, it is now more important than ever that we pledge our support to the Fair Fuel UK campaign. The Fair Fuel UK campaign is a non-profit organisation that works to ensure that pump prices reflect oil prices, allowing businesses like ours to pass on the benefits to our customers.
If you have any queries or need any additional support during this time, please get in touch with us and we’ll do our best to help in any way we can.
We’d like to thank all our customers and staff for their support and we hope that you’re keeping safe and well.
To find out more about the Fair Fuel UK campaign, please visit: www.fairfueluk.com/.
Let’s Upgrade IT: Investing in Company Technology
Here at Alan R Jones, we sometimes have our head in the clouds – but only when it comes to IT! By this, we’re referring to our latest adoption of cloud-based storage as part of our company-wide investment in our IT infrastructure. With technology always moving at fibre-optic speeds, we decided to future-proof our offices to ensure our services are even more secure and efficient for our customers.
Being around for nearly 50 years, Alan R Jones has always been responsive to evolving market developments. One of these requisites has been to stay ahead of the technological revolution to guarantee the most modern customer experience. After numerous expansions throughout 2019, our eyes have now turned to addressing the use of IT in our company, and here’s what we’ve improved:
Everything’s in one place! Customers at Alan R Jones are now able to use our online booking system, making us available wherever, whenever. Not only has this made our website more convenient, but it has improved the security of sensitive customer information by following the strictest GDPR protocol. We understand how important security is, not just on a business level, but on a personal one too.
Fibre optic connection
Working with Newport-based IT specialist, A2Z Computing, Alan R Jones has upgraded our systems and routers to the latest fibre optic technology. No longer do we surf the internet, but glide through it at the fastest speeds. We love collaborating with local businesses, and A2Z Computing has provided us with the resources to promote greater efficiency within our firm, as well as allowing us to respond to client requests that bit faster.
“In 2020, it is essential that businesses are using the most up-to-date technology,” says Ray Clegg, Managing Director. “Not only does this investment permit greater efficiency within our internal operations, but also allows for greater convenience and security for our customers too.”
IT isn’t the only thing we’ve invested in recently, check out our blog here to see where we’ve expanded elsewhere!
Driving standards forward from the start – with Palletline
As one of the first companies to join the Palletline network and still working closely with our partners every day, we have enjoyed a longstanding relationship with the distribution company for over two decades.
With a rather unique business model, the Palletline concept is simple – carefully selected member companies are all shareholders in the Palletline network. Combining expertise of logistics and distribution, the fast, reliable and efficient service is coupled with a spirit of innovation and a dedication to quality control.
With this special concept at the heart of the partnership, each company has a personal commitment to ensure that Palletline’s quality standards, services and values resonate throughout everything they do. With our business values falling into line directly with Palletline, we are proud to be award-winning members of the network, regularly receiving a consistent achievement of 98.5% in our service offering.
That being said, our very own Managing Director, Ray Clegg has been appointed as this year’s Chairman of the Palletline Members Management Committee, ensuring each member company is performing to the expected standards and supporting to make decisions around investment and infrastructure.
Ray explained: “Having originally been a member elected representative for three years, I was honoured to take over Chairmanship of the committee for 2020. The main role is to ensure that Palletline has full member engagement and to share operational best practice across the network. By having a shareholder owned network, we are able to draw on all relevant experience whereby everyone is engaged and committed to driving standards across all key performance indicators, plus all members have access to the main board to share their views.”
At Alan R Jones, we are committed to staying true to our heritage of being a family run company in which integrity and loyalty to our customers always come first. The Members Management Committee and the entire Palletline network share the same values and standards that we have been renowned to fulfil over the last four decades, and we are proud to stand with Palletline to drive forward industry standards and services.